THE 3D LABS / FREQUENTLY ASKED QUESTIONS

Frequently asked questions

How do I pay?

We accept Venmo, PayPal, Apple Cash, Cash App, and cash for local pickup. We’ll confirm payment details with you before you pay. This website currently accepts quote requests; it does not process payments.

What do lightboxes cost?

Our two lightbox sizes are up to 9 × 9 inches for $40, or up to 13 × 13 inches for $60. Actual dimensions vary with each design. Shipping is additional. Other custom projects are quoted separately.

Is shipping included?

Shipping is not included in the product price. We offer $10 flat-rate shipping per order in the lower 48 states. For Alaska or Hawaii, contact us for a shipping quote. Local pickup is available in Parkersburg, West Virginia.

How do the lightboxes light up?

Our standard lights use a 3.5-foot LED light strip for a bright glow. You supply a USB power adapter, like the kind used with a phone charger. Multicolor lights are available on request; they use a different style of light and are not as bright as our standard lights.

Where are you located?

We’re in Parkersburg, West Virginia, and offer local pickup for any order. We’ll arrange pickup details directly with you.

How many employees do you have?

We think of ourselves as four friends, rather than employees. We started this business because we all enjoy 3D printing and want to create unique products for our customers. Have something in mind we haven’t posted? Message us and we’ll do our best to make it happen!

How long does an order take?

Typical turnaround is 7 days. We’ll confirm the production schedule with your quote. Shipping transit time is additional.

How do I request a custom design?

Use our quote form, email us, or message our Facebook page. Include your idea, approximate dimensions, quantity, and preferred colors. Only send designs you own or have permission to reproduce. A quote request does not place an order.